Last updated: January 8, 2026

Welcome to Simples Market (“Simples Market,” “we,” “us,” “our”), accessible at market.simplesagency.com (a subdomain of simplesagency.com). By accessing our website, browsing, or placing an order, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our website or services.

These Terms apply to all visitors, customers, and others who access or use our services (“Services”).

1) Business Operations & Scope

Simples Market operates as an online retail platform offering products to customers in the United States and internationally. Orders are fulfilled and shipped through logistics and fulfillment partners based on product availability and destination. We do not manufacture products and do not guarantee that all items are stocked or shipped from a single location.

2) Eligibility & User Responsibilities

By using this website, you confirm that:

• You are at least 18 years old or have legal capacity to enter a binding agreement.
  
• You will use the website for lawful purposes only.
  
• You will not misuse, interfere with, or attempt to compromise the security or functionality of the website.
  
• You are responsible for ensuring all information you provide (including shipping address, phone number, and email) is accurate and up to date.
  

We reserve the right to refuse service, cancel orders, or terminate access at our sole discretion.

3) Accounts (If Applicable)

If you create an account:

• You are responsible for maintaining the confidentiality of your login details.
  
• You agree to notify us immediately if you suspect unauthorized access.
  
• We may suspend or terminate accounts that violate these Terms or appear to be used fraudulently.
  

4) Product Information & Customer Review Duty

Product descriptions, images, specifications, and availability are provided for informational purposes only. Minor variations in color, size, packaging, or design may occur. Product images are illustrative and may not exactly match the delivered item. We do not guarantee that product listings are error-free.

Customer responsibility: You are responsible for reviewing product details (including sizing, compatibility, measurements, materials, and delivery estimates) before placing an order.

5) Pricing, Payments, and Taxes

• All prices are displayed on the website and may change without notice.
  
• Full payment is required before order processing.
  
• We reserve the right to cancel orders due to pricing errors, suspected fraud, or payment issues.
  

Customs, Duties, VAT, and Local Fees

Prices do not include customs duties, VAT, import taxes, or local fees unless stated. International orders may be subject to customs fees, VAT, or import taxes, which are the customer’s responsibility.

6) Order Acceptance, Processing, and Cancellations

Orders are considered accepted only after payment confirmation.

Once processing begins:

• Orders cannot be modified or canceled.
  
• Providing incorrect or incomplete shipping information may result in delivery failure, for which we are not responsible.
  

We may limit quantities or cancel orders if we believe the order violates these Terms, involves fraud risk, or is otherwise harmful to our business or customers.

7) Shipping & Delivery

• Shipping times vary by product and destination.
  
• Estimated delivery times are displayed on each product page.
  
• Delivery timeframes are estimates only and not guaranteed.
  
• Orders may arrive in multiple packages.
  
• Simples Market is not responsible for delays caused by carriers, customs inspections, weather conditions, holidays, or events beyond our control.
  

Risk of Loss

Once the carrier marks a shipment as delivered, responsibility for the package transfers to the customer, subject to applicable law and carrier policies.

8) Incorrect Address, Refused, Unclaimed, or Undeliverable Orders

Customers are responsible for providing accurate shipping details.

Orders that are:

• Refused
  
• Unclaimed
  
• Returned to sender
  
• Abandoned due to unpaid customs or import fees
  

are not eligible for replacement, refund, or store credit.

9) Returns, Refunds, Store Credit, and Replacements

This section is core to our store policies and is part of your agreement when you place an order.

9.1 No Cash Refund Policy

Simples Market does not issue refunds to the original payment method under any circumstances.

This includes, but is not limited to:

• Product description misunderstood
  
• Change of mind
  
• Incorrect size, color, or product selection
  
• Personal preference
  
• Delivery delays
  
• Customs or carrier delays
  

By placing an order, you acknowledge you reviewed product details, delivery estimates, and store policies, and you agree to this no-cash-refund policy.

9.2 Store Credit Resolution (When Approved)

In eligible cases, Simples Market may issue store credit as a resolution method.

Store credit terms:

• Equal to the product value (excluding shipping)
  
• Non-transferable
  
• Not redeemable for cash
  
• Subject to an expiration date, which will be clearly stated at the time of issuance (if issued)
  
• Issued at our sole discretion after review and approval
  

Store credit may be revoked or refused if we detect abuse, fraud, excessive claims, or policy manipulation.

9.3 Damaged or Defective Items (Replacement Policy)

If an item arrives damaged or defective:

• Contact us within 7 days of delivery
  
• Provide clear photo or video proof
  
• Item must be unused and in original condition
  

If approved:

• A free replacement will be sent
  
• No return required
  

Approved resolutions are processed within 5–10 business days. Claims submitted after 7 days are not eligible.

9.4 Returns

We do not accept physical returns. Do not send items back without written authorization. Unauthorized returns will not be processed or returned.

10) Chargebacks & Payment Disputes

Customers agree to contact Simples Market first to resolve any issues. Unauthorized chargebacks or abuse of dispute systems may result in:

• Account restriction
  
• Order denial
  
• Permanent refusal of service
  

Orders placed after reviewing our policies constitute acknowledgment and acceptance of delivery timelines and resolution methods.

11) Promotions, Discount Codes, and Store Credits

We may offer promotions, coupons, or discount codes from time to time. Unless otherwise stated:

• Promotions may be modified or discontinued at any time.
  
• Discount codes cannot be exchanged for cash.
  
• We may refuse promotions where we suspect abuse, manipulation, or fraud.
  
• Store credit (if issued) must be used before its stated expiration date.
  

12) Reviews and User Content

If you submit reviews, ratings, or content:

• You represent that your content is truthful and does not violate any law or third-party rights.
  
• You grant us permission to display and use that content for store operations and marketing (without compensation), unless prohibited by law.
  
• We may remove content we deem offensive, misleading, or abusive.
  

13) Intellectual Property

All content on this website, including text, images, graphics, logos, and media, is the property of Simples Market or its licensors and may not be reproduced, copied, or used without written permission.

14) Disclaimer of Warranties

To the maximum extent permitted by law:

• The Services and products are provided on an “as is” and “as available” basis.
  
• We do not guarantee that the website will be uninterrupted, error-free, or secure.
  
• We do not warrant that product descriptions or images will be perfectly accurate.
  

Some jurisdictions do not allow limitations on certain warranties, so some of these disclaimers may not apply to you.

15) Limitation of Liability

To the maximum extent permitted by law, Simples Market shall not be liable for indirect, incidental, or consequential damages, product misuse, manufacturing variations, or shipping/carrier delays.

In any event, our total liability for any claim relating to an order shall not exceed the amount paid for the specific product giving rise to the claim, to the extent permitted by law.

16) Indemnification

You agree to indemnify and hold harmless Simples Market from any claims, damages, liabilities, or legal fees arising from misuse of the website, violation of these Terms, or violation of applicable laws or regulations.

17) Termination

We reserve the right to suspend or terminate access to our website or services at any time without notice if these Terms are violated.

18) Governing Law

These Terms & Conditions are governed by the laws of the State of Rhode Island, United States, without regard to conflict of law principles.

19) Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated Terms.

20) Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

21) Contact Information

For questions regarding these Terms & Conditions, contact us using the official channels below:

Email: TECHSERVICES@SIMPLESAGENCY.COM
Phone: +1-401-441-7732
WhatsApp: +1-401-441-7732
Telegram: +1-401-441-7732